FAQ
Q: Is Fortitude a 24hr gym?
A: We sure are! You are able to train 24/7.
Q: Can I receive a virtual tour and sign up remotely?
A: We offer Virtual Tours, Contactless Sign-Up Online & Pass Collection to assist with maintaining safety and ease of use.
Q: What are your staffed hours?
A: We are staffed 3pm-7pm Monday - Friday and Saturday 8am - 12pm.
Note our staffed hours may vary dependent on team availability, it’s recommended to book an appointment via the book a tour link on our website, or contact us at team@fortitudehp.com.au
to ensure a staff member can assist you.
Q: Can I do a casual visit?
A: Absolutely! They will be $20 per visit, payable at reception. The visit will need to be during staffed hours, unless organised with us to do outside of those hours.
Q: Do you have any joining fees?
A: Nope! At Fortitude there are no joining fee’s or lock-in contracts. When joining you will need to purchase an access pass, so you can access the facility 24/7
Q: Can I bring a friend downstairs to train in off-peak?
A: Of course! On Saturdays for free provided you are a Kinesis off-peak membership holder. Any other time it will be $15 – paid at reception.
Q: Are there any lock-in contracts?
A: Nope! there will be a 2 week grace period, i.e. rolling fortnight to fortnight, so if you choose to cancel, the direct debit cycle with cease within 2 weeks of notification.
We have 12 month contract options also available if you choose at a discounted weekly rate.
Q: What happens if a member does not upgrade and uses the space downstairs?
A: A penalty rate of $10.00 will be applied to their existing weekly rate for each occurrence.
Q: What’s the best way to get in contact with Fortitude?
A: If you have any additional question we can help you with, we would love to hear from you! The best way to do so is email us as team@fortitudehp.com.au or message us through either facebook or instagram.
Q: Does Fortitude offer Personal Training?
A: We sure do! Using a personal trainer is a great way to get that extra push when training and accelerate your results. They can also assist with creating a program for you and helping you with any exercises you may be having trouble with.
Q: Do I need to bring a towel when I train?
A: Fortitude safe hygiene practices require you to bring a towel when you train, as well as ensure you wipe down your equipment with our disinfectant spray after use.
